The Dell Diva Strikes Again...

Pam gets praises from her customers all the time. But, last week she got one from the Corporate Director of Dell Service. He said that he was at a large meeting of one of Dell's service vendors and their VP of sales brought up Pam as a Dell support person that they should model all their support after, and that he swore he would never buy another Dell PC until her call. Within one support call, she turned him around on his feelings about Dell and their products, and solved all his problems. I understand he talked about her for over 5 minutes in the large meeting.

So, then the Dell Service Director and the Dell VP and General Manager of Dell Americas, one of their key execs, both came to the Dell Twin Falls Facilities yesterday. Pam was invited to a large meeting of all the top local folks and the story was again told, and the Services Director said that this vendor company, that Pam helped, has since bought a lot more Dell systems and that it was all Pam's fault. She was called the best service tech in the area and they said they wished they could clone her... She has been walking around bent over from all the back pats...

And, this is annual performance review season, so we shall see how this all turns out in 'real life'... It doesn't get much better here in DaHo...