TAM-E Award

Woooo-hoooo!!!

The TAM team is proud to announce this week's TAM-E winner: PAM KEITHLEY

Pam assisted a fellow technician by proactively calling a customer and resolving their issue.

We will present Pam with her "unique" trophy and 30 minute pass off the phone tomorrow. Be sure and stop by Pam's desk and congratulate her and admire her trophy.


Here's the customer letter referenced above:

Pamela,

I would love to tell you manager about the great experience I had/having with the gold level help. I believe you have distinguished yourself above and beyond due to the fact that you overheard a conversation and the trouble your team member was having; took it upon yourself to call ME back; and not only offered to help but did in fact fix a major problem that was above level 1 support.

Have him/her review all the problems that you solved and it had better be a big feather in your cap because your just great and a pleasure to work with.

THANKS again

Mike McBride